Cloud Call Center Solutions

Contact Center Solutions

Cloud Contact Center Unit

Mubbsher Company has taken upon itself to find practical solutions to reduce unemployment in the Saudi market, as well as reduce costs for companies and organizations. Mubbsher has designed a cloud call center system for male and female employees to work remotely professionally with great technical support for companies and organizations to reach the best productivity. All work is done remotely, using the best technologies in the field of cloud call centers in the world, which have been applied in very vital places that depend on the same work platforms that Mubbsher Technology depends on.

Cloud call center capabilities from Mubbsher

The cloud call center system from Mubbsher enables you to automatically specify the path of calls and how to respond to the caller. You can also transfer calls automatically to employees according to their availability or require transfer according to the caller and the required service. You can also receive calls, e-mail, fax and text messages only using the Internet browser without the need for servers or phones.

01

Monitoring and reporting:

  • Detailed and summary reports on incoming and outgoing calls
  • Reports on attendance and interruptions during work
  • Real-time reports on the progress of work in terms of calls and complaints raised from the system and interaction on social media.

02

Autoresponder system (IVR):

  • The automated response tree is developed using the latest graphic technology, as you do not need specialized engineers to build and rebuild the automated response tree.
  • Transferring calls automatically to the specialized staff or answering groups.

03

Recording System:

  • Determine the type of call (voice, e-mail, fax)
  • There is no need for storage spaces or servers from the company as the system works on cloud storage of Mubbsher
  • System of backup copies of all system operations

The operational processes are what drives the business

Mubbsher has a global mentality of professional experience and many global IT partners with their long experience to ensure the provision of our consulting services and our technical solutions to customers

Get the optimum solution

Advantages of Cloud Contact Centers from Mubbsher

Reducing costs: Employing a home agent greatly reduces employee cost. According to the IDC report, the usual cost for the call center officer inside the call center is $ 31 per hour, while the cost for the same call center employee in the same company if he works from home is only $ 21 per hour as the costs for rent, transportation, operations and computers Others go down dramatically.

Recruit the best: When appointing remote employee, your company has a great competitive advantage in choosing from a large geographical database and you can choose the best from anywhere within the Kingdom without hindrances.

Easily deal with fluctuation in the number of incoming calls: In the case of the presence of the call center employees from home or remotely, you can control the work hours of each employee in proportion to the times of work pressure and can also stay for additional hours to cover this pressure in incoming calls without bearing the burden of transportation and going home . The number of employees and the number of working hours during incoming calls can also be reduced below the normal rate as a result of the strong flexibility to work remotely with a live call center system.

Always-on presence (24 hours, seven days, 365 days): Through the call center cloud system from Mubbsher, your company can be present with your customers completely and permanently because the call center will work non-stop with full support. Whereas, the call center agents will be located anywhere within the Kingdom of Saudi Arabia and they can employ their working hours according to work pressure and market needs.

Reducing the lack of commitment and the absence of employees: Delays and absences are always less in the case of working from home or working remotely, because the employee feels satisfied and comfortable as a result of taking advantage of flexibility in work and saving time, money and effort.

Increased job satisfaction: The reports have shown that working remotely – especially for call center employees – increases the level of employee satisfaction due to the sense of comfort in the work at the same time with the existence of a system that facilitates all work matters as if they were in the actual call center.

Enhancing customer satisfaction: Employees’ feeling of satisfaction and comfort during their response to customers will necessarily lead to providing a better level of service to customers and thus will increase the level of satisfaction of your customers and raise the degree of affiliation with your products.

Cloud call center packages from Mubbsher :

Specs

  • Number of users
  • Supervisors users
  • Concurrent calls
  • IVR
  • Managers dashboard
  • Call recording
  • Call Distributing
  • Agent Evaluation
  • Auto Dialer
  • Agent Screen capture
  • CRM
  • Surveys
  • Social Media Integration
  • Setup Fees
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SMALL COMPANY PACKAGE
  • 3
  • 1
  • 2
  • NO
  • Yes
  • NO
  • NO
  • NO
  • NO
  • NO
  • NO
  • NO
  • NO
  • Onetime
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MEDIUM COMPANY PACKAGE

  • 7
  • 2
  • 4
  • Yes (Audi Files from Customer)
  • Yes
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No
  • No
  • Onetime
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BUSIENSS PACKAGE

  • 12
  • 2
  • 8
  • Yes (Audi Files from Customer)
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • Yes
  • No
  • No
  • No
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EXCELLENCE PACKAGE

  • More than 12
  • Depend on project
  • Depend on project
  • Yes (Audi Files from Customer)
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
SUBSCRIBE NOW